10 Things You Didn't Think You Needed To Know, But Will Help Everyone Go Far.
In today's job market it's important to stay on top of your game. Padding your resume with additional skills or just mastering the art of time management will go a long way to landing you that next job.
Quora asked: "What are the hardest and most useful skills to learn?" These are some of the best responses.
1. Time management
"The hardest thing to learn for me was how to plan. Not to execute what I have planned, but to make so epic a to-do list and to schedule it so thoroughly that I'm really capable of completing all the tasks on the scheduled date."
"We often stop working hard if we reached the top, but to maintain that top position you have to work harder and be more consistent."
3. Mastering your sleep
Establish a reliable sleep ritual to ensure you have restful nights. "Try the Uberman or Everyman sleep schedules. Imagine if you were awake for 20 hours a day and [actually] always felt awake."
4. Asking for help
"Knowing when you need help, and then asking for it. This is surprisingly difficult to learn and to do, because no one wants to be perceived as weak or incompetent.
I once was told in a job interview, 'You can't have this job if you can't ask for help when you need it.' Naturally, I said I could. Later, I found out that the previous person with that job had screwed up big-time because he was in over his head but couldn't admit it, and didn't ask for help."
5. Knowing when to shut up - and actually doing it
"You can't go around whining about every other thing that seems not-so-right to you, in this world. Sometimes you just need to shut up."
"Generally, it happens that when we are angry, upset, agitated, vexed we blurt out anything and everything which comes to our mind at that moment to irrespectively any person standing in front of us at that moment, regardless of his or her attitude towards us. Keeping one's mouth tight lipped when one is agitated is one of the most valuable skill to learn. Of course, it is a hard skill too."
"Listening, without any intent of replying. Most people listen not with an intent to understand or learn, but with the intent of saying something back."
7. Minding your business
"It takes ages to learn and master this. We often creep into other people's work. You have no right to put forth your two or four cents even if you are the last righteous person standing."
"You can be the most disciplined, brilliant and even wealthy individual in the world, but if you don't care for or empathize with other people, then you are basically nothing but a sociopath."
9. Positive self-talk
"Ultimately it doesn't matters what others think of you, but what you think of yourself certainly does and it takes time to build that level of confidence, ability to believe in yourself when nobody else does."
10. Mastering your thoughts
"The challenge is that we are the product of our past experience and all of our thinking is the result of this. However the past does not equal the future. To consciously direct your thinking so that you can think what you want so you can do what you want to do. "
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It's hard working in customer service, especially with irate customers. You need to be able to empathize and understand where your customers are coming from, show sympathy, and be willing to help them with their problem. However, if they come at you ranting and raving about an issue which clearly has nothing to do with you, well, then you're free to rant about them on the internet.