Newly Hired Manager Deals With The Worst Customer Ever. This Is Just Perfect.
Sometimes we're forced to take drastic measures. Like when a person acts rudely or tries to take advantage of us. Most of the time, we hold our tongues and try to be civil. But then there are the times we have the chance to get sweet sweet revenge, and we absolutely nail it.
This is one of those times...
I was 18 and in my first managerial job. I.e. Swing Shift Manager at a fast food burger joint. Like every place, we had a couple of regulars who were a**holes for the sake of being a**holes. One of them, an over-the-top, super aggressive woman who found fault with everything, would go totally ballistic if you even so much as failed to address her as ma'am in every sentence.
Things came to a head when she was so rude to one of our counter clerks that she made the girl cry. I told the girl to go back to the break room and take a breather, and then calmly informed the woman that she was no longer welcome in our store. That triggered the nuclear option. I waited for the screaming and cursing to stop, waved her to the door, and then watched as she left.
I sent Corporate her CC number and license plate info, and they sent her a youre banned from ALL the stores letter, filed it with the local PD, and told us to call the cops immediately if she ever showed up in our store again.
Which she did...
Continue this story on the next page.
A few weeks later, she showed up ready to launch into another tirade for whatever imagined offense might occur. We politely kicked her out despite her screaming that the do-not-trespass order was fake, wasnt legal, didnt apply to her, her lawyer said, etc.
It happened again a couple of times, but eventually her luck broke and there happened to be two cops on their dinner break in the restaurant.
I was on shift that night. And I can tell you that I have rarely been so satisfied as when I showed the officers the order, identified the woman as the person referred to in it, told them about the frequent return visits and then watched them arrest her on the spot. Best of all, I never had to testify- she went totally ballistic and scratched a cops face. No need to book her for trespassing when resisting arrest and cop assault were so convenient!
Now, the vast majority of this story is Instant Karma. So why am I posting this here? The answer is simple: After they hauled her away, I noticed that her car was still in our lot Oh yessss. That call to the towing company was the most satisfying two minutes of my young life. Sure, I could have just let it sit there until she came back for it. But make my register clerk cry?
Yeah, enjoy your trip to the impound lot ma'am.
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We are told that, if you're not confident, you should just "fake it til you make it."
This is great--in theory. In practice, sometimes "faking it" can have extremely real and terrible consequences, which these people found out the hardest of hard ways.