Some people seem to think that computers (and related devices) are some sort of esoteric devices which only the properly initiated can learn to use or fix. In reality, Google is tech support's best friend. An ability to follow written directions is often all that is necessary to fix most problems.
You'd think, with all the advancements in society, there would have been some inconveniences or social conditions that would fade away.
Sadly...that doesn't seem to be how society operates. It takes a long time for times to completely change. People can be resistant to the change, and it's a bit of a cross to bear to continue to deal with people's ignorance.