Children Of "I Want To Talk To The Manager" Type Parents Reveal Their Most Embarassing Stories
"I want to talk to the manager" is not a phrase any customer service worker likes to hear, and it's definitely not fun for the children of those demanding customers to hear either.
Today's burning question came from Redditor Em367, who asked: "Children of 'I want to talk to your manager' parents, what has been your most embarassing experience?"
"I was 13 when this happened."
I was 13 when this happened. My mom had made a reservation at a hotel for a trip, but when she got there the lady said there was some error with the reservation and that my mom's payment didn't go through, so the lady offered us a double bed room for a discount.
Rather than just taking the room, thanking the lady, and leaving, my mom decided the best course of action would be to scream, in the middle of a hotel lobby, "NOBODY IS GOING ANYWHERE TIL I GET MY F*CKING ROOM!" She then proceeded to pester the lady, who clearly couldn't do anything about it, until eventually she called the police on my mom for public disturbance. Mortifying.
Not my parent but grandparent. When I was around 10 years old my grandmother went out and got us (her, my brother, and me) McDonald's. We got home and we didn't have napkins in the bags. No big deal, right? We have paper towels and napkins in the house, also me and my brother are pretty good with not making any messes while we eat.
Nope. Grandmother got us in the car, drove back to McDonald's, demanded a manager, and screeched about how upset she was that we didn't get any napkins. I wanted to just melt into the floor and disappear. It's just napkins, Nanny...
"My Mum demanded..."
My Mum demanded to see a café's hygiene certificate when she saw an employee go from cutting cake in the kitchen to handling money at the till, even though the real problem is going the other way.
"When I was a young child on a long distance flight..."
When I was a young child on a long distance flight my mother let me and my brother sleep on the floor. For safety reasons the flight attendants told my mother that we were not allowed to sleep on the floor. She started to argue with the flight attendants who then turned to the pilots. The pilots threatened to turn the plane around unless we get up from the floor but she continued to argue. The pilots anounced they were about to turn around because of my mother, so all the passengers got pissed. Eventually she caved in when she had all passengers and flight crew on a Boeing 747 against her.
"I was with my parents on vacation..."
I was with my parents on vacation and the hotel put charges on the bill by accident. My mom marched to the front desk and demanded to see the manager. There was a long line, but she cut right in front of it. The manager wasn't very helpful, probably because she was rude.
So my mom, went to all the other customers in line and told them that the hotel was a scam and they were ripping us off with fake charges. She made a scene. The hotel called the police and we were escorted off the premises by actual cops. I died inside.
"I worked at Best Buy..."Giphy
I worked at Best Buy. I stopped in with my mom one day because she wanted to buy me the Star Wars DVD box set for my birthday.
I had a huge, HUGE crush on the girl that was working the customer service counter. Well, the DVD set rang up $10 more than it was priced, and my mom deliberately didn't say anything until after the transaction so she could claim the effing $5 Michigan Scan Law bounty.
My crush didn't know how to process it and the manager was busy, so my mom tore into her about how it was her job and how she should understand how to do things.
At my job.
To a girl I liked.
My life was misery for a while afterward.
"One time we went to Burger king..."
Ugh, my dad. He can be such a prick if you get his order wrong, it could be fast food or a nice sit down restaurant. He often yells at wait staff if they "undercook" his steak. It has to be well done or he claims to have lost his appetite.
One time we went to Burger King when I was younger and we sat down to eat. He took one bite of his burger, spit it out and immediately started bitching about it being under cooked. He cut in front of everyone in line to yell at the cashier, then he asked who was the cook. when the cook appeared, he launched his burger hitting the poor kid directly in the face with a lidless burger. He's now banned for life from Burger King.
Scene: Any fast food drive-thru
Worker: Ma'am, can you please drive forward a little bit while your food finishes up?
Mom: No. *folds arms*
"My dad just loved to argue..."
My dad just loved to argue, and he loved a deal.
We were shopping in a department store, and I found a pair of pants I was mildly interested in. The pants were tagged at (let's say) $40, and the sign on the rack was "All pants $25".
I was mildly interested, I asked the salesclerk if they had them in my size, the clerk said "those aren't supposed to be on that rack".
My dad lost it and insisted on getting the pants for $25, and started asking for a courtesy discount on top of that. Escalated to the floor manager and the store manager.
Meanwhile, I didn't want the pants. They were ok pants I guess, nothing awesome, I just didn't care very much about them. I was more than happy to move on. I told my dad I didn't want the pants, by then he didn't care about what I wanted, he wanted the pants at the better price.
Eventually after like an hour of arguing the store manager said "we're not giving you the pants at that price. Take them or leave them at $40". So we left them. Which suited me just fine, because I didn't want the pants.
"Grocery store had this sign up..."
Grocery store had this sign up that said if an item rang up higher than an advertised price it was free. It was the 80s and stores did stupid sh!t like this that I never see in stores today.
Mom was buying a box of Little Debbie cakes and they rang up for $2.85 instead of the advertised $2.50. So now mom wants her free cakes. Cashier doesn't know what to do, summons a manager. Manager tells her to ring up the sale otherwise and he'll be right back.
Comes back and hands my mother 35 cents cheerfully and says "There you go!" My mother points out the sign behind him and he says "Oh, the last manager put that up, it doesn't make any sense. I'm the new manager and I just haven't had the sign removed yet" (it was a printed plastic sign that was screwed into the wall).
Mom insists they honor their sign, he says nah. Now, up to this point, I as an adult looking back am totally on board with mom's actions.
Mom gathers her things, decides against taking the Little Debbies on principle, and we get in the car. Mom wordlessly drives downtown to the main store of this 3-5 store chain, knowing the office is next door. We walk into this perfectly 80's wood paneled office where my mother asks the secretary to speak to the owner of the store and is permitted to do so since this is a family owned business and their "corporate office" is smaller than the row of cubicles my staff occupy at work.
Here my mother unleashes a tirade about how she has lost faith in his brand and how his word is meaningless since they will not honor the sign etc. This guy stands up, profusely apologizes, validates her anger and then pulls out his wallet and hands her a $5 bill along with a promise that he will speak to the manager and the sign will either be honored or removed.
We get home and find that the ice cream we bought melted in the trunk because summer and ruined the cereal and the bread.
"My father consistently returns food to grocery stores..."
My father consistently returns food to grocery stores when he is unsatisfied with the quality. The worst is when he returns the 2 lb bricks of cheddar cheese because they went moldy "before they should have."
"He continues to scream at the guy..."Giphy
Not me, but my sister in law. Her step dad and mom took the family out to eat at a Red Lobster. They get there and it is super busy. So the step dad walks up to the host and says "Yes, we have a reservation".
The problem is, Red Lobster (or at least that one) doesnt take reservations. The host explains this and says it is going to be 20 min wait for seating. Her step dad FLIPPED out and started screaming that he had called 3 hours before hand and made a reservation. The host politely told him this was not possible as they do not take reservations (again).
He continues to scream at the guy, and says he wants to talk to a manager. So the manager comes out and she tells him the same thing. They dont take reservations, so its not possible that he had made one. He continues to cause a scene and people started leaving just to get away from this toxic guy. Finally, the manager says, "Fine, we will put you ahead of everyone else that has been patiently waiting their turn". He says "Thank you". They get seated.
Once they get to the table and the waitress walks away, he slyly winks and says to my brother and the rest of the family "THAT is how you get things done. I wasnt going to wait 20 min".
My brother refused to eat or order for fear of getting food that had been spit on.
"About my once a month..."
About once a month my dad gets drunk and calls various customer service centers demanding stuff. Once he finally gets off the phone (frequently 45+ minutes later) he spends the next few days telling us all about how he slew the customer service dragon and boy people sure don't appreciate their customers nowadays blah blah blah. (No duh, dad, you're being an asshole, no one appreciates that.)
If you've worked for DirecTV customer service any time since 1996, I apologize on behalf of my dad
edit Another story for y'all: I also remembered one time McD's was having some kind of 2-for-1 breakfast sandwich deal going on where the total was about $3. He gets his breakfast, drives ~25 mins to work, realizes he's missing one of the sandwiches...and proceeds to call McD's customer support every evening after work for a week to complain about his wasted $1.50. They gave him apologies. They gave him coupons. But he just wanted to yell.
"When I was 6..."
When I was 6 my mom took my brothers and I out to Golden Corral for dinner. She went up to the buffet, got a steak, and came back to the table. She's an avid A1 steak sauce fan and cannot, i repeat, cannot eat steak without it.
She poured out the A1 onto her plate, tasted it, and was instantly horrified. She proceeded to pour out the Golden Corral Steak Sauce right next to the A1 and it matched perfectly.
Outraged, she called over a waitress and eventually the manager showing them her little experiment and how she exposed the Great Steak Sauce Fraud of 06.
My brothers and I were scarred for the rest of our lives. I still have nightmares about it.
"I think they shorted her a couple of bucks..."
My grandmother wasn't only a "let me talk to your manager" type she was a racist and advancing dementia completely turned off her filter for that. I've blocked out all the context behind it other than I took her to buy yarn and somethingwent wrong. I think maybe they shorted her a couple bucks or wouldn't honor a coupon or something. Whatever it was ended in a "let me talk to your manager" followed by a tirade to the manager about how they shouldn't be hiring Mexicans. I just remember having to talk over her and say, "Oh my god you can't talk to her like that. Nothing you just said is ok" followed by me trying to push her wheelchair out of the store as fast as possible with her digging her feet into the ground trying to get me to stop so she could go back to trying to ruin someone's day and me wondering if I'd go to jail for elder abuse if her ankles snapped in the process because nothing was going to stop me getting her out of that store. I got her into the car and then went back in and apologized till I was blue in the face. I wish I could say it was an isolated incident but it definitely wasn't.
If by any cosmic chance any sales clerks or phone reps that had to deal with my grandmother read this thread I am so so incredibly sorry, I apologize on behalf of my whole family and I'd give you a hug if I could.
As an interesting side effect of caring for her, I have a tendency to wander off and pretend to look at things when we get to the register if I'm with someone and I'm not the one paying. I think she gave me an honest to god phobia.
"I found a fly in my soup."
I found a fly in my soup. Just a tiny little fruit fly that I easily could have eaten and have been none the wiser. Since I spotted it, I stupidly dabbed it out of my wonton soup with the tip of my finger, which immediately brought it to my mother's attention. After she found out that it was a fly she was up and yelling to the owner about how unacceptable it was, making a scene, demanding a fresh bowl for me. The owner was having none of it, dumped out my soup, and told my mom she 'had none left'. We all left, and she made us all promise we'd never eat there again. Not that I would, since I live in a small town and the whole thing was mortifying.
It wasn't the only occasion she has done this, even now that I'm an adult she feels the need to fight for me when she thinks someone has slighted me. She's a lovely woman most of the time, don't get me wrong, but she takes the term 'mother bear' a bit too seriously.
.... it was really good soup and I still regret not being able to finish that bowl...
"My dad was at a dentist..."
My dad was at a dentist (for me) and they didn't take our insurance and he had a pissy fit and broke their coffee maker.
"I was young out at a restaurant..."
I was young out at a restaurant with my dad. He ordered a steak for dinner. After about 10 minutes he starts complaining a steak should only have taken 5 minutes, 2 minutes on each side, and there's no reason it shouldn't be done. He then asked to speak with the manager... went on a tirade about how it's inconvenient for his family to wait. He ends it with "We've been coming to this restaurant for over 5 years" to which the manager replies "Sir, I've only been open for 1 year". Come to find out dude was the owner and the manager, said a few lines in response about my father "being oblivious on how kitchens work" when he demands instant food and we should go to McDonalds if we wanted fast food.
So much embarrassment.... we never went back to that restaurant again
"I married into a coupon family."
I married into a coupon family.
Sometimes it is pretty amazing the kind of stuff they can get for free or almost-free, but it also instills a certain amount of entitlement that rubs me the wrong way.
Being frugal and watching out for good deals is one thing, but believing that you deserve to pay less than anyone else for a product has always been hard for me to wrap my head around. Especially when it doesn't scan, and they have to get a manager involved. I've witnessed an in-law who has hardcopies of their favorite store's coupon policies in their purse, so they can quote it directly to anyone who gives them trouble.
"When I was around 17..."
When I was around 17, I went out with my father looking for a new laptop since my old one wasn't really doing it anymore. I was just walking around the store trying to figure out what I was looking for in a laptop since I'm not actually good with tech stuff, so my father decided to ask one of the shop assistants for advice.
Now, my father is one of those people who thinks it's only natural to demand a discount when you buy at a shop fairly often, since it's the shop's obligation to offer those to what he would call "loyal customers". So that guy walks up to us, explaining the equipment of one of the laptops I had been looking at and ends with telling me that it had key illumination - and that's where shit was starting to hit the fan.
My father snapped and made fun of the shop assistant for claiming that the key illumination would be a crucial factor for buying the laptop (which he never did actually say) and demanded said discount since he was a loyal customer. The guy got angry and told him that if he didn't want professional advice he should go and order a laptop from Amazon instead.
That's where my father got really mad and started to get really loud, stating how disrespectful he was being treated and ended up demanding to see the manager. The manager showed up, my father continued his overly dramatic tirade and ended up demanding said discount AGAIN. She told him no and made him storm out of the store fuming and complaining loudly and stating that he wouldn't buy anything from that shop ever again. I was beyond embarrassed and ended up apologizing to the manager on his behalf before I left.